FREQUENTLY ASKED QUESTIONS
General
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Who can attend the virtual exhibition?
FHM Virtual Feast is a free-to-attend online exhibition and strictly open to trade, professional, and business visitors from Food and Hospitality industry. The virtual exhibition opening hours is 10.00am – 6.00pm (UTC+8) from 30 November – 3 December 2021
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When can I access the virtual event?
The FHM Virtual Feast is accessible from 30 November – 3 December 2021, with exhibitors online from 10:00 a.m. – 6:00 p.m. (UTC+8). You can still access the Virtual Exhibition outside of the operating hours anytime.
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What can I do in the Virtual Exhibition?
Networking Opportunity
Our Virtual Exhibition are equipped with plenty of comprehensive networking opportunity. As a starter, you may start to browse on all the product exhibits in the exhibitor’s virtual booth. You can also communicate with the exhibitors through live chat/video call functions and make an appointment with the exhibitors.Must-Attend Activities
You can also participate in the exclusive Business Matching, and Webinars available in the platform. -
How does a virtual exhibition work?
Much like a live exhibition, a virtual exhibition is designed to allow show visitors to learn about the latest developments within the Food and Hospitality industry and to talk to potential suppliers and business partners. Having registered for the show, you’ll have the freedom to explore the exhibition and visit all the virtual booths.
You can browse the show by ‘walking’ around the exhibition hall or go directly to a specific booth using the exhibitor listing or the search tool. Once on a booth you’ll have access to product literature and videos and will be able to request further information from any participating companies that are of interest to you. You can save any company’s brochure/ product catalogue that you might want to refer back to using the virtual Briefcase.
Visitor Pre-Registration
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What is visitor pre-registration?
Pre-registration allows trade visitors to register for free admission virtual passes in advance by receiving them via email before the virtual exhibition.
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Where do I register as a trade visitor for the show?
You may register at www.fhmvirtualfeast.com and click on Visitor Registration. Fill in a registration form and wait for the confirmation email.
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Upon completion of the registration, how should I know the status of my registration?
You will receive two (2) types of email notifications from the Organiser:
1. Email confirmation to inform that we have received your registration.
2. Email notification to inform either your registration is successful or not successful.Please whitelist fhm.my@informa.com to receive further system notifications. In case you do not receive the email notifications, please check your Junk/ Spam Mail as it might have been filtered by your email server. If you do not receive the email after 24 hours, please contact us at fhm.my@informa.com or call +603 9771 2688 for immediate assistance.
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Can I amend my personal details in my registration?
Any changes or amendment of your personal details can be edited in “My Profile” after you logged in.
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I still have a problem log into my account after resetting my password, what I can do?
Please email Organiser here support@fhmvirtualfeast.com for immediate assistance.
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Why can’t I proceed with the registration?
Please check all the required fields and information are correctly filled in. If the problem persists, please email Organiser here support@fhmvirtualfeast.com for immediate assistance.
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I forgot my login password. How do I reset it?
Kindly proceed to www.fhmvirtualfeast.com and click on Login page. Click on the “Forgot Password” and follow the guidelines given to reset your password.
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Can I still register as trade visitor during the virtual exhibition days?
Yes, you can still register as trade visitor during the show period.
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How do I register as a media?
Please email to marketing team at fhm.my@informa.com with email title ‘FHM Virtual Feast: Media registration’ for immediate assistance.
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How do I register for a Group Registration?
This virtual registration site does not allow multiple registrations using the same email address. Therefore, those who wishes to visit as a group are encouraged to register individually at www.fhmvirtualfeast.com
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If I am interested to participate as an exhibitor, how do I register?
Please fill in the Book a Space form here and our sales representative will contact you at soonest possible.
Business Matching Programme
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How do I participate in the Business Matching programme?
In the registration form, select Yes to participate in business matching programme which runs from 16 November onwards. You will receive a notification email with guidelines on how to access and utilise the business matching platform. Please whitelist fhm.my@informa.com email address to receive further system notifications.
Virtual Exhibition
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I cannot access the live chat/ help desk feature. What can I do?
Please contact our technical support by emailing support@fhmvirtualfeast.com
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Can the attendees use the platform if there is no internet connection?
A stable internet connection is required to access the virtual exhibition.
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What are the system requirements required to access the Virtual Exhibition?
Most up-to-date computers and mobile devices such as laptops, desktops, handled tablets can run the virtual exhibition. If you face any technical issues, please email fhm.my@informa.com.
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Can I share my platform login information with another user?
Only one device (Computer, Laptop, Tablet, Mobile Phone) per user is allowed to enter the virtual exhibition at one time.
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Can I talk to people on the virtual booth?
You can communicate with exhibitors using the features available in their virtual booth. You can start the conversation via live chat or video call. If the exhibitor is on the line with other buyer, please drop your business card (one of the features available in the virtual show) so that the exhibitor can contact you later.
Data Protection and Privacy Policy
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Is the show compliance with data protection laws?
We at Informa Markets takes the protection of your personal data very seriously. We respect our relationships with customers, clients, visitors, sponsors, exhibitors, suppliers and colleagues, and the trust they place in us to hold their personal information. Read our privacy policy for more information.
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What is the Personal Data Protection Act (PDPA)?
The Personal Data Protection Act is an act enacted by the Malaysian government in 2010 to protect individual’s personal data and it applies to any person who processes and any person who has control over or authorizes the processing of any personal data in respect of commercial transaction.
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What is the General Data Protection Regulation (GDPR)?
The General Data Protection Regulation is a European-wide law that replaces the Data Protection Act 1998 in the UK. It places greater obligations on how organisations handle personal data. It came into effect on 25 May 2018. The GDPR applies to “personal data”, which means any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.
